Privacy Policy

1 Who We Are

tk9 ("we", "us", "our", "the Platform") operates the online casino and sports betting website available at tk9.today. tk9 acts as the data controller in respect of the personal data collected from users ("you", "Player", "User") of the platform. As data controller, tk9 determines the purposes for which and the means by which your personal data is processed.

This Privacy Policy applies to all personal data collected through the tk9 website, mobile-optimised platform, live chat, email correspondence, and any other interaction you have with tk9. It applies to all registered account holders and to non-registered visitors whose data may be collected through cookies and analytics tools during site browsing.

All privacy enquiries and data subject requests should be directed to [email protected] with the subject line "Privacy Request" to ensure prompt handling by the appropriate team member.

2 Data We Collect

tk9 collects only the personal data that is necessary to provide a secure, compliant, and fully functional gaming and betting service. The categories of personal data we collect include:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify you are 18 years of age or older)
• National Identification Card (NID) number or passport number
• Photographs or scanned copies of identity documents submitted during KYC verification

2.2 Contact Data

• Mobile phone number (used for account registration, OTP verification, and support communications)
• Email address (used for account notifications, promotional communications where consented, and support correspondence)
• Residential address, including district and division within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

2.3 Financial Data

• Mobile financial service account details (bKash, Nagad, Rocket, Upay) — specifically the account number registered in your name
• Bank account details where bank transfer is used (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank)
• Transaction history: deposits, withdrawals, bonus credits, and wager records
• Card details are handled directly by the card processor and are not stored on tk9 servers

2.4 Technical and Device Data

• IP address and geolocation data (country and region level)
• Device type, operating system, and browser version
• Session timestamps, login history, and session duration
• Referring URL and navigation paths within the platform

2.5 Behavioural and Gaming Data

• Game history: games played, bet amounts, results, and win/loss records
• Sports betting history: markets wagered on, stake amounts, and outcomes
• Bonus usage: promotions opted into and wagering requirement progress
• Responsible gaming tool usage: deposit limit settings, session reminders, and self-exclusion records

2.6 Communications Data

• Records of live chat conversations with tk9 support agents
• Email correspondence sent to or received from tk9 support addresses
• Feedback, complaints, and survey responses submitted through the platform

3 How We Collect Your Data

tk9 collects personal data through the following methods:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or completing any form on the platform.
• Automated collection: Data collected automatically when you visit the platform, including IP address, device identifiers, session data, and cookie-based tracking (see Section 9 for full cookie information).
• Third-party sources: Identity verification agencies used for KYC purposes; payment processors confirming transaction status; fraud-detection partners providing risk signals; and game providers sharing gameplay data relevant to your account.

tk9 does not purchase personal data from data brokers or any third-party marketing list providers. All data collected is obtained through the direct relationship between tk9 and its users or through trusted operational partners.

4 Why We Use Your Data

tk9 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain accurate account records, and provide access to all platform features.
• Payment processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, and bank transfer; to process withdrawal requests; and to maintain transaction records for accounting and regulatory compliance.
• Identity verification and KYC compliance: To confirm that all account holders are who they claim to be and are of legal gambling age (18+), in accordance with responsible gaming and anti-money laundering obligations.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, account takeover attempts, money laundering, bonus abuse, and other prohibited conduct described in the Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of support interactions.
• Personalisation and platform improvement: To tailor content and game recommendations to your preferences and to analyse aggregate usage data for product development purposes.
• Marketing communications: To send you promotional offers, bonus notifications, and relevant updates — but only where you have provided explicit consent. You may withdraw consent at any time by contacting [email protected].
• Legal and regulatory compliance: To comply with applicable anti-money laundering laws, financial record-keeping obligations, and any lawful request from a competent authority.

5 Legal Basis for Processing

tk9 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing required to perform the contract between you and tk9 — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable legal requirements, including KYC verification, AML reporting, and tax record-keeping.
• Legitimate interests: Processing carried out in pursuit of tk9's legitimate business interests — including fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — including sending marketing communications. Where consent is the basis, you have the right to withdraw it at any time.

6 Data Sharing and Disclosure

tk9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data may be shared with trusted third parties only in the following circumstances:

6.1 Operational Partners

tk9 shares data with carefully selected service providers who assist in delivering the platform, including:

• Payment processors and mobile financial service gateways (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to facilitate transactions
• Identity verification and KYC service providers to validate your documents
• Game technology providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) whose software powers the games on the platform
• Cloud hosting and infrastructure providers responsible for storing platform data securely
• Customer support software providers facilitating live chat and ticket management

All operational partners are contractually required to process your data only on tk9's instructions and to maintain appropriate security standards.

6.2 Legal and Regulatory Disclosure

tk9 may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required by applicable law or in response to a lawful court order. tk9 will not make such disclosures beyond what is strictly required by the relevant legal obligation.

6.3 Business Transfers

In the event that tk9's business or assets are transferred, acquired, or merged with another entity, your personal data may form part of the transferred assets. Any successor entity would be required to honour the commitments made in this Privacy Policy.

7 Data Retention

tk9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your account's existence on the platform.
• Post-closure account data: Retained for a minimum of five (5) years and up to seven (7) years after account closure to comply with AML record-keeping obligations.
• Transaction records: Retained for seven (7) years from the date of the transaction.
• KYC documents: Retained for the duration of the account plus five (5) years post-closure.
• Support correspondence: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of the consent record.

When data is no longer required for any retention purpose, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

8 Data Security

tk9 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tk9 platform
• Encryption of sensitive data at rest within tk9's database infrastructure
• Role-based access controls ensuring that only authorised personnel can access personal data relevant to their job function
• Regular security audits and vulnerability assessments of the platform's systems
• Firewalls, intrusion-detection systems, and DDoS protection at the network layer
• Staff training on data protection obligations and secure data-handling procedures

While tk9 employs industry-standard security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials. If you believe your account has been compromised, contact [email protected] immediately.

9 Cookies and Tracking Technologies

tk9 uses cookies and similar tracking technologies to deliver a functional, personalised, and secure platform experience. A cookie is a small text file placed on your device when you visit a website. tk9 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the platform. These enable core functions such as session management, secure login, and fraud prevention. These cookies cannot be disabled without impairing your ability to use the platform.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how users navigate the platform. This information helps tk9 identify areas for improvement in the user experience.
• Functional cookies: Used to remember your preferences, such as language settings, display preferences, and last-used payment method, to improve your experience across sessions.
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of campaigns. These are only set where you have consented to marketing communications.

You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will affect the functionality of the platform. Disabling performance or marketing cookies will not prevent you from using tk9, but may result in less personalised content.

10 Your Privacy Rights

As a data subject, you hold the following rights in respect of your personal data held by tk9. To exercise any of these rights, contact [email protected] with the subject line "Privacy Request".

tk9 will respond to all verified privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case you will be notified of the extension and the reason for it.

11 Children's Privacy

tk9 does not knowingly collect personal data from individuals under the age of 18. The platform is intended solely for adults aged 18 and above. If tk9 discovers that personal data has been collected from a minor, it will delete that data immediately and close the associated account without refund of any deposited funds.

If you are a parent or guardian and believe that a minor has registered an account or submitted personal data on tk9, please contact [email protected] immediately so that the matter can be investigated and rectified without delay.

12 Third-Party Links

The tk9 platform may contain references to third-party game providers and payment services. Where those third-party services are accessed through their own interfaces or platforms, their respective privacy policies govern the handling of any data you provide directly to them. tk9 is not responsible for the privacy practices of third-party providers and encourages you to review their policies independently before providing any personal data to those services.

13 Changes to This Privacy Policy

tk9 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, tk9 will notify registered account holders via the email address associated with their account or through an in-platform notification prior to the change taking effect. The "Effective Date" at the top of this page will be updated to reflect the date of the most recent revision.

Your continued use of the tk9 platform following notification of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should cease using the platform and may request account closure by contacting [email protected].

14 Contact Us

For all privacy-related enquiries, data subject access requests, consent withdrawals, or complaints about how tk9 handles your personal data, please use the contact details below:

• Email: [email protected] — use subject line "Privacy Request" for fastest routing
• Live Chat: Available 24/7 through the tk9 platform
• Response Time: Within 48 hours for general enquiries; within 30 days for formal data subject requests
• Operating Hours: All times Bangladesh Standard Time (BST, UTC+6)